Privacy Policy

Last Updated: May 20th, 2018

This privacy policy applies to all the products, services and websites offered by GlobalPatron, except where otherwise noted. Products, services and websites are collectively referred to as the “services” in this policy. Unless otherwise noted, all services are provided by GlobalPatron, which is based in Australia.

Changes to this privacy policy.

GlobalPatron may modify this privacy policy at any time. GlobalPatron will notify you by publishing the changes on this website. If GlobalPatron determines the changes are material, you will be provided with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you. If, after being informed of these changes, you do not cancel your subscription and continue to use GlobalPatron services beyond the advance-notice period, you will be considered as having expressly consented to the changes in the privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account at any time.

Consents

By using GlobalPatron Services you indicate acceptance of these Privacy Policy terms and you expressly consent to the following:

You consent to the collection, use, disclosure and processing of your personal data in the manner described in this privacy policy, including our procedures relating to cookies, IP addresses and log files. GlobalPatron servers are based in Australia, so your personal data will be primarily processed in Australia. You consent to the transfer and processing of your personal data in Australia by GlobalPatron. You consent and agree that GlobalPatron may transfer your data to data processors located in countries, including Australia, which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area. Your consent is voluntary, and you may revoke your consent by opting out at any time. Please note that if you opt-out, we may no longer be able to provide you our services. You consent to GlobalPatron sharing your personal data with relevant persons working for service providers who assist us to provide our services. If you have enabled cookies on your web browser, you consent to GlobalPatron use of cookies as described in this privacy policy.

The information we receive from form creators and form respondents and how we handle it is separate, so this privacy policy is segmented into two parts:

Privacy For Form Creators

General

  • Your form data is owned by you. Additionally, GlobalPatron treats your forms as if they were private, unless you made your forms publicly available via a shared public link. GlobalPatron does not sell or make available your forms to anyone and does not use the form responses you collect for purposes unrelated to you or our services, except in a limited set of circumstances (e.g. GlobalPatron is compelled by a subpoena, or if you’ve given us permission in writing to do so).
  • GlobalPatron safeguards respondents’ email addresses and submitted data. GlobalPatron acts as a mere custodian of your data. GlobalPatron doesn’t sell or make available respondent email addresses or data.
  • GlobalPatron holds your data securely. The security of the GlobalPatron platform and its underlying data is extremely important to us. We have taken and will continue to take measures to maintain it's high degree of security.
  • Form data is stored on servers located in Australia. GlobalPatron will process your form data on your behalf and under your instructions, including those agreed to in this privacy policy.

What information does GlobalPatron collect?

  • Registration information. You need to register for a GlobalPatron account before you can create forms on GlobalPatron. When you register for an account, we collect your name, country, and email address.
  • Billing information. If you make a payment to GlobalPatron, we require that you provide your billing details, including name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder. Our integrations with 3rd party payment gateways are for processing only. GlobalPatron does not store or log any sensitive cardholder data provided by you or your form users. GlobalPatron follows industry standard best practices to protect security of cardholder data during processing and transmission.
  • Form data. We securely store your form data (questions and responses) for you.
  • Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial, or participate in a GlobalPatron contest.
  • Usage data. GlobalPatron collects usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
  • Device data. GlobalPatron collects data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.

How does GlobalPatron use the information we collect?

GlobalPatron treats your form questions and responses as information that is private to you, unless you have made your form questions and responses available via a public link. GlobalPatron does not use your form data other than as described in this privacy policy, or unless we have your consent. We do not sell or make available your form data to any third parties without your permission.

  • To provide you with customer support, which requires GlobalPatron to access your information to assist you, such as with form design and creation or technical troubleshooting.
  • To enforce our Terms of Use.
  • To prevent potentially illegal, abusive, or undesirable activities.
  • To contact you about your service or account.
  • To contact you for marketing purposes.
  • To respond to legal requests and prevent harm. If GlobalPatron receives a subpoena or other legal request, we may need to inspect the data held to determine the appropriate response.

When & with whom do we share or disclose your information?

  • Trusted Service Providers with whom we have contracted confidentiality agreements. GlobalPatron treats your data as private, and only discloses your data to third parties for a limited number of reasons. GlobalPatron shares your information with our service providers such as Microsoft who help us to provide our services to you by supplying essential technical services necessary for the functioning of the GlobalPatron system. GlobalPatron has contracts with these service providers to keep your information confidential and to use it only for the purpose of providing their services. By using our services, you authorize GlobalPatron to sub-contract in this manner on your behalf. In rare circumstances, we may share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).
  • Duty of care, as required or permitted by law. GlobalPatron may disclose your information as required or permitted by law, or when GlobalPatron believes that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  • If there’s a change in business ownership or structure. If ownership of all or substantially all of GlobalPatron's business changes, or GlobalPatron undertakes a corporate reorganization, including a merger, acquisition or consolidation or any other action or transfer between GlobalPatron entities, you expressly consent to GlobalPatron transferring your information to the new owner or successor entity so that we can continue providing our services. If required, GlobalPatron will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.

What are your rights to your information?

  • Update your account details. You can update your registration and other account information on your My Account page.
  • Download/backup your form data. GlobalPatron provides you with the ability to export, share and publish your form data in a variety of formats. This allows you to create your own backups or conduct offline data analysis.
  • Delete your form data. To the extent permitted by law, GlobalPatron will permanently delete your data if you request to cancel your account.
  • Cancel your account. To cancel and delete your account, please contact Customer Support. Deleting your account will cause all the form data in the account to be permanently deleted from our systems within a reasonable time period, as permitted by law, and will disable your access to any other services that require a GlobalPatron account. GlobalPatron will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law, if applicable, or without excessive delay. GlobalPatron will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law, in which case GlobalPatron will block access to such data, if required by law.

For how long does GlobalPatron retain your data?

  • We generally retain your data for as long as you have an account with GlobalPatron, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 30 days afterward.

Privacy For Form Respondents

General

  • Forms are administered by form creators who have registered as users of the GlobalPatron platform. GlobalPatron hosts their forms on our websites and collects the responses that you submit to the form creator. If you have any questions about a form you are taking, please contact the form creator directly as GlobalPatron is not responsible for the content of that form or your responses to it. The form creator is generally the same person that invited you to complete the form and sometimes this individual, company or organization has its own privacy policy.
  • Are your responses anonymous? This depends on how the form creator has configured the form. Contact this individual, company or organization to learn more.
  • GlobalPatron does not sell or make available your responses to third parties. GlobalPatron doesn’t sell or share your form responses with third party advertisers or marketers (although the form creator might, so we advise that you contact this individual, company or organization to learn more). GlobalPatron merely acts as a custodian on behalf of the form creator who controls your data, except as further described in this privacy policy with regard to public forms.
  • If you think a form violates our Terms of Use or may be engaging in illegal activity, please report it to us.

What information does GlobalPatron collect?

  • Form responses. GlobalPatron collects and stores the form responses that you submit. The form creator is responsible for this data and manages it. A form may ask you to provide personal information or data. If you have any questions about a form you are taking, please contact the form creator directly as GlobalPatron is not responsible for the content of that form. The form creator is usually the same person that invited you to take the form and sometimes they have their own privacy policy.
  • Usage data. GlobalPatron collects usage data about you whenever you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
  • Device data. GlobalPatron collects data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
  • Your email address. If a form creator uses an email field to send you a form invitation email, GlobalPatron collects your email address when the form creator provides it to us. GlobalPatron does not use this to send you email except at the direction of a form creator. The emails GlobalPatron sends on behalf of a form creator appear to come from that form creator’s email address. If you no longer want to be contacted by a form creator, please contact the form creator directly.

Are your form responses anonymous?

You will need to ask the form creator as it depends how the individual, company or organization has chosen to configure the form(s). GlobalPatron provides instructions describing how a form creator can ensure collected responses are done so anonymously. However, even if a form creator has followed those steps, specific questions in the form may still ask you for your personal information or data that could be used to identify you.

How does GlobalPatron use the information we collect?

  • Your form responses are owned and managed by the form creator, and GlobalPatron treats that information as private to the form creator
  • Please contact the form creator directly to understand how the individual, company or organization uses your form responses. Some form creators may provide you with a privacy policy or notice at the time you complete its form and we encourage you to review that to understand how the form creator will handle your responses
  • GlobalPatron does not sell or make available form responses to third parties without the form creator’s permission and GlobalPatron does not use any contact details collected in our customers’ forms to contact form respondents.
  • GlobalPatron internally uses the information collected from you, including usage data, device data, and referral data to manage and improve our services, for research purposes, and for the various purposes described in the this privacy policy.

When & with whom do we share or disclose your information?

  • GlobalPatron does not sell or make available your form responses without express permission. GlobalPatron will share your form responses with third parties only as described in this privacy policy
  • Trusted Service Providers with whom we have contracted confidentiality agreements. GlobalPatron treats your data as private, and only discloses your data to third parties for a limited number of reasons. GlobalPatron shares your information with our service providers such as Microsoft who help us to provide our services to you by supplying essential technical services necessary for the functioning of the GlobalPatron system. GlobalPatron has contracts with these service providers to keep your information confidential and to use it only for the purpose of providing their services. By using our services, you authorize GlobalPatron to sub-contract in this manner on your behalf. In rare circumstances, we may share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).
  • Duty of care, as required or permitted by law. GlobalPatron may disclose your information as required or permitted by law, or when GlobalPatron believes that disclosure is necessary to protect our rights, protect your safety or the safety of others, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
  • If there’s a change in business ownership or structure. If ownership of all or substantially all of GlobalPatron's business changes, or GlobalPatron undertakes a corporate reorganization, including a merger, acquisition or consolidation or any other action or transfer between GlobalPatron entities, you expressly consent to GlobalPatron transferring your information to the new owner or successor entity so that we can continue providing our services. If required, GlobalPatron will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
  • Form Creators.GlobalPatron hosts forms created by form creators. However, form creators are actually the primary curator of form data. Anything you expressly disclose in your form responses will, naturally, be provided to them. Please contact the form creator directly to understand how they might share your form responses. Please see this privacy policy to understand what GlobalPatron tells form creators about how GlobalPatron handles form responses, and to whom GlobalPatron may disclose form responses.

What are your rights to your information?

  • Contact the form creator to access and correct your responses and personal information. Because GlobalPatron collects form responses on behalf of form creators, you will need to contact the form creator if you have any questions about the form, or if you want to access, update, or delete anything in your responses. GlobalPatron provides form creators with tools to maintain the responses they collect through their forms. You may request access to and correction of the personal information we hold about you by contacting customer support, however in most cases GlobalPatron cannot provide you with this access since form responses are the form creator’s private information (except if the form creator has made the questions and responses available via a public link) and giving you access may have an unreasonable impact on the privacy of other individuals. GlobalPatron will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, GlobalPatron will provide access to your personal information in the manner requested by you.